Calix C7 Installation Manual
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Harmonic CMTS Support Display of IPv6 Addresses Improvements in Codeword Error Reporting. Added support for the Harmonics CMTS. We added DOCSIS 3.1 modems as a category in the device count report for those licensed with our DOCSIS 3.1 module. Added support for IPv6 for dual-stacked operators. There is now support for display and ping of multiple CPE IP addresses (IPv4 & IPv6) on the Modem Diagnostics screen.
We improved the codeword error drill-in on the CMTS screen so modems are associated with all their bonded channels. A CSV report of channel bandwidth has been added. We added the ability to SAVE and PRINT from the Overview screen. New HTML5 Front-end to Replace FlashWe have rolled out a new HTML5 interface incorporating the current features of TruVizion into an HTML5 front-end instead of the original Flash platform. The new front-end application is called CentraVizion, which is where ongoing development for TruVizion will now continue. CentraVizion is a centralized interface that will also house other separately licensed application modules in addition to TruVizion.This was a significant development effort, and one that had to be done. Adobe announced they will be end-of-life with Flash in 2020, and the support for Adobe Flash in web browsers is already being phased out.
Existing TruVizion customers will be migrated to the new CentraVizion front-end over time. Because this is an HTML5 front-end, we were able to design the application with a responsive interface, so the screen and panels automatically adjust for small screen sizes.
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The TechVizion app will no longer be needed with TruVizion in the CentraVizion interface. All features in TruVizion will be accessible through the web browser on mobile devices.Note: If you will be regularly using CentraVizion on a mobile device, you can add a shortcut to your home screen so that it can be easily accessed like an app. How to do this will vary depending on the your device and browser (Apple, Android, Microsoft), but it is a very similar process. Open TruVizion in the browser on your mobile device, and look in the browser menu for an option like “Add to home screen” or “Pin to home screen.” You can then name the shortcut, and add it to the home screen of your mobile device.
View Channel Frequency, Width, and ModulationOn the port drill-in screen we have added information about the channel’s Frequency, Width, and Modulation. Simply click on an upstream or downstream port name on a screen, such as on the Modem Diagnostics screen, the CMTS Diagnostics screen, or from the Network Navigator menu. This will take you to the historical charts for that upstream or downstream port. In the upper-right corner of that screen, next to the CMTS and port names, you will now see the channel’s Frequency, Width and Modulation. Change Radio StateAn update to the WiFi options menu in the AP Radios panel now allows you to enable or disable the radio on a device by choosing the “Change Radio State” menu item.WiFi Radio ScanAlso in the AP Radios panel, a “Scan WiFi Radio” option has been added.
Select that option and click the “Scan” button to see information about other access points. This can help you determine if there is potential interference from one or more nearby radios. You can see the SSIDs, the channel the other radios are tuned to, as well as the RSSI (received signal strength indication) and the security mode.Change Transmit PowerTo prevent a modem from broadcasting further than it needs to, for example, in an apartment building, the “Change Wifi Transmit Power” option can be used to modify the transmit power of the device. The transmit power levels can then be set to 25%, 50%, 75%, or 100%.MAC Domain Downstream UtilizationWhen you click on the Overview tab in the top menu, you will now see a MAC Domain tab.
This will give you a summary overview of the downstream utilization on your MAC domains, showing the average downstream utilization, as well as the maximum downstream utilization that was seen during a 15 minute period. Modem Status Panel UpdatesThe modem counts next to each channel in the Modem Status panel now represent all modems connected to that channel. Previously, if a modem was connected to more than one channel, TruVizion would only count that modem as being on the primary or first channel seen.
The “Total” row in the table will continue to represent the actual total of physical modems on all channels. This means that the number of modems in the “Total” row may not equal the total number of modems in all other rows, since a single modem may be bonded and connected to multiple channels.A “Partial” field has also been added to the Modem Status panel. This field will display a count of all bonded modems that are online and communicating on at least one upstream channel but that are in a partially impaired state on one or more of the other upstream channels it should be communicating on. If the CMTS does not provide data for a modem with a Partial status, you will see an N/A in that field.Map Display OptionsThe MapQuest option will no longer be provided for the map display because MapQuest is no longer supporting the API that is used for TruVizion. The This latest release removes that choice from the map and from the admin screen. DOCSIS Modem Configuration FileWhen completing a customer file import, you are now able to specify the DOCSIS modem configuration file name.MoCA StatsTruVizion now displays the MoCA interface status for DOCSIS modems in the “Devices” panel on the Modem Diagnostics screen.DSL Outage Heat MapFor those of you using TruVizion for DSL diagnostics, the tool supports a customer-facing Outage Heat Map for your DSL modems that can be placed on your website.
WiFi Drill-in StatsFor gateways that support WiFi diagnostics, a drill-in has been added that charts stats over time from connected client devices. You can view changes in Signal Strength, the Last Data Downlink Rate and Last Data Uplink Rate over the last day, 30 days, 60 days, 90 days; or, you can stream that data live. You can also click the Compare button to compare the stats from up to five other client devices on that SSID.You can also see improvements in handling certain WiFi devices, such as the ARRIS DG2470A.TechVizion WiFi TabIn the TechVizion mobile app, a WiFi tab is available to view the current statistics for your compatible WiFi-embedded devices and connected clients. Power Supply ReportA Power Supply Report has been added that lists any compatible Power Transponders on your network.
It displays battery state, voltage, temperature, and other metrics that TruVizion is able to gather from devices supporting SCTE outside plant transponder MIBs. You will find that new report on the Report tab.Bandwidth Reports UpdateWhen running any of the bandwidth reports in TruVizion, the subscriber’s phone number and email address have been added. You can also find the bandwidth reports on the Reports tab. Watch this short video on the optional Outage Heat Map featureOptional Outage Heat MapWe have also developed an optional Outage Heat Map, which is a customer-facing map you can place on your website that allows subscribers to check and see if there is currently an outage in their service area. The map is automatically updated in real-time from the modem status data collected by TruVizion. If TruVizion detects that there are an unusual number of modems off-line, then we display the area(s) affected on the heat map.
Your customers can drill-in and out of the map, and drag their cursor to other locations within the map the same way they would in other online mapping systems.Implementing the heat map requires your web developer to create a new HTML page or modify an existing page where you would like the heat map to appear. We provide the java script and specific parameters needed to display the map from your TruVizion modem status data. TechVizion Modem Status UpdatesYou can now easily generate a map of online, offline, or attempting modems for any channel on a CMTS within the TechVizion mobile app. This can be useful tool for technicians in the field tracking down modems that may have been impacted by an outage or other network issue.
It will also help them determine when a repair in an area has been successful. To access this feature, tap the CMTS tab and scroll to the Modem Status panel.
Tap the Map button, select Online, Offline or Attempting and select the channel you want to view.Cisco 10K Flap ReportingThis update addresses a known bug in how the Cisco 10K reports flap data. The data will now be collected via CLI rather than SNMP to provide a more accurate flap count.Invalid WiFi RSSIWe are now filtering out invalid WiFi RSSI values reported by some access points.File Import ProcessTruVizion’s file import process has been updated to ignore invalid email address formats.
This will prevent a file import from stopping due to an improperly formatted email address. Spectrum TabAt the top of the modem diagnostics screen, a Spectrum Tab has been added that allows you to view the downstream spectrum (57 MHz-1GHz) passing through any customer device that supports full band capture. This tab also appears in TechVizion.
If the device is compatible with spectrum capture, the Spectrum Tab will be clickable. This is a separately licensed module that you can purchase to enable the feature in TruVizion and TechVizion. This is the same spectrum information you would see in our Remote Spectrum desktop and mobile applications, but there is no need for a separate server-side install or a separate desktop or mobile client. You will see a Play button on the screen to start the spectrum capture.
If you would like to purchase licenses for the spectrum capture feature, please contact your Business Account Manager.Note: You should calibrate the information on the spectrum tab using a meter to make sure the levels are accurate. You can do this by clicking the Calibration button and following the instructions. You only need to calibrate once per CMTS with one of your compatible devices. The best way to calibrate is on a “6-foot plant”.
In other words, use a modem in your headend with a meter hooked up right next to it. Remember that you can see a list of all devices in your plant that support full band capture by running the “Spectrum Capture Modems” report under the Report Tab.Power TabA Power Tab has been added that will bring up a Power Transponder Screen. That screen displays battery information, current voltages, connection to commercial power, and other values for any transponder we detect that supports the SCTE outside plant transponder MIBs. If the transponder is supported, the tab will be clickable. The data shown on the screen is in real-time. We will be adding reporting and alarming for these values in future releases.WiFi QoS ReportTruVizion now has a WiFi QoS report that looks at the performance of in-home WiFi access points embedded in cable gateways in comparison to the subscriber’s broadband package.
This will help you determine if the WiFi performance at the customer premises is significantly less than what the customer should be experiencing over their broadband connection.Inactive Interfaces RemovedTruVizion no longer displays inactive interfaces on cable modems by default on the left side of the modem diagnostics screen. Because of the increase in the number of interfaces on cable gateways the panel was being populated by a lot of devices showing a status of “down” or “inactive”. You can always display all of the devices by clicking a “Show Interactive Interfaces” check box located above the list of interfaces.Spectrum Capture Modems ReportThe Spectrum Capture Modems report now includes the firmware level of the device. MAC Domain ChartsIf you have a DOCSIS 3.0 CMTS, TruVizion now displays the MAC Domains and their associated bonding groups. Click on a compatible CMTS in Network Navigator, and select DOCSIS. You will see a MAC Domains category. When you select one of the MAC Domains, a chart is available showing the total bandwidth usage on that MAC Domain over time, as well as the usage for each channel in the bonding group that makes up that MAC Domain.WiFi Key ResetTruVizion now allows you to reset the pre-shared key for each SSID on devices that support the Arris Router MIB or the CableLabs WiFi MIB.
This feature appears under the WiFi tab on compatible devices, where you will see a “Set Passphrase” button. The change persists even after a device reboot.Full Band Capture Device ReportTruVizion will now show you a list of your devices that support full band capture. Full band capture is a DOCSIS feature that lets a compatible cable modem report the full spectrum (data and video) that is passing through the device.
This feature will let you know which modems in your plant (or STBs with embedded modems) have hardware and firmware that support full band capture.Modem and Node Overview ScreensWe have added a Modem Overview and a Node Overview under the Overview tab. The overview tab is meant to give operators a simple way to find problems across all CMTS. The Modem Overview shows the worst performing modems in various categories across all CMTS. The Node Overview shows the worst performing nodes in various categories across all CMTS. Automatic Reboot of Mismatched QoSWe’ve added the ability to schedule an automatic reboot of devices when the speed provisioned in BCC does not match the configuration of the modem.
The reboot will take place once every 24 hours. To access this feature click on the Admin tab, click CMTS and select Edit. On that screen you will see a setting for Mistmatched QoS Reboot Scheduled Time.
Select “True” if you wish to automatically reboot any modems that have a mismatch in their speed. You can enter the time in HH:MM (24hour format). The default setting is 4:00 AM local time, with local time being the timezone for the CMTS. Note: You will only be able to select “True” to activate this feature if you are using BCC as your provisioning system.Optional Secure URL (TLS)You can now access TruVizion via Transport Layer Security (TLS) by changing the URL to instead of This is currently optional, although in the future we will begin redirecting all non TLS sessions to the encrypted URL. Overview TabIn the informative upper tabs of TruVizion, an Overview tab has been added that makes it easier to identify the most problematic CMTSs on your network. When you click Overview, an overall score for the modem RF readings, modem stability, upstream codeword errors and downstream codeword errors for each CMTS in order of severity will display. This overview will help you keep tabs on the relative health of the different CMTSs in your network and help you determine where you might focus your attention first.
If you click the CMTS name in the report, it will take you to the diagnostics screen for that CMTS.As part of the addition of the Overview to the upper tabs, the Voice and WiFi tabs will now be sub-tabs below the Data tab. When you click the Data tab, you will now see sub-tabs for Modem, Voice and WiFi.
As before, the Modem Diagnostics tab will open by default, and the Voice and WiFi tabs will only be clickable if there is a compatible device that is reporting those statistics.SNMP String UpdateIn order to provide additional security for your voice devices, TruVizion now has an optional setting to enter a different SNMP string for the EMTA interface than is entered for the modem interface. WiFi DiagnosticsIf you’re using a CableLabs WiFi MIB, we have made a WiFi diagnostics table available in TruVizion. You can see a clickable WiFi tab and WiFi stats for more devices, including SMC, Hitron, and Motorola. Please note that the firmware on the device must also support the CableLabs MIB. For example, most Motorola gateways need to be running version 8.6 or higher to report WiFi data to TruVizion. Also, just a reminder that we added WiFi diagnostics for most Arris home gateway devices back in November.Reset Feature UpdateTruVizion now has the ability to do a forced reset of devices on a Cisco CMTS.
This behaves in a similar way to the CLI command: “Clear Cable Modem xxxx.xxxx.xxxx reset”. This feature is useful when a normal reset does not work because the device is not listening to SNMP. In order for this feature to be enabled, we will need a valid CMTS SNMP write community string. If you would like to enable this feature, please contact your Business Account Manager who will get you in touch with one of our network engineers. We will make this feature available in the future for other CMTS lines that support this capability.Simultaneous Telnet/SSH ConnectionsThere was an issue some operators have experienced with too many simultaneous Telnet or SSH connections.
This should be resolved after the update.Audit Modem ReportTruVizion now has an Audit Modem Report for providers who are using the BCC provisioning system. This report detects a mismatch in the speed that has been provisioned in BCC and the speed the device actually has in its configuration.
This mismatch could be due to a modem that didn’t hear the reboot command when a provisioning change was made, SNMP being disabled because of some issue, or possibly a modem that has been compromised. You will find this report under the Admin tab. In addition, within the report an Admin user can execute a reboot individually or for multiple devices that have an active mismatch in the provisioned speed. You can check a box next to individual modems or select all modems, and there is a Reboot Modems button in the lower-right corner of the report. If you have a Cisco CMTS and you have provided us with a write community string we will execute a forced reset. January’s TruVizion release provides several updates and enhancements that will benefit broadband operators using all supported connecting technologies in TruVizion.
Click the image to the left to watch a video, and read about the updates below.RF Statistics Report UpdatesAvailable on the Report tab in TruVizion, the RF Statistics Report now shows you information about modem flaps and the CMTS port information. The CMTS Port info is not available on the on-screen report, but you can download the report as a CSV file that can be opened using a spreadsheet application program such as Excel. December’s TruVizion releases have several updates from which operators will benefit.
Node reporting features have been provided as a means to track further activity on a CMTS. See the full list of updates below.Overall Node Report Addition and EnhancementsAn overall node report has been added to TruVizion and can be viewed by clicking on the Nodes label in the Network Navigator. This report will display all modems on the CMTS, and it will include a column indicating which node a modem is on.
The status column for the modems will also display whether the modem is online, offline, or attempting.Additionally, TruVizion will now be able to discern the node labels and modem associations by discovering those values from the CMTS rather than using any node information you provide. This means that operators that don’t have the node data in their billing system can now provide their node names or descriptions in the interface description field of their CMTS configuration.
If you are already providing node information, we can optionally use the node information from the CMTS instead. In either case, you will need to let your Business Account Manager know that you would like TruVizion to display the node info directly from the CMTS./fusionimageframeAddress Updates in ReportsFor TruVizion reports that include a street address the report being ran will now sort first by the street name, and then by the numerical value in the address. This update will allow you to view all customers on a particular street grouped together by street name.Administrator Provisioning Override FeatureThose having administrator level access to TruVizion will have the ability to provide an override value for the package and speed displayed in TruVizion if the value is being provided from Incognito’s BCC provisioning system. For example, if a package is set in BCC for 20 Mbps down and 10 Mbps up, the administrator can change that package to display within TruVizion as 15 Mbps down and 6 Mbps up.
This override value does not change the actual package. It only changes what the TruVizion user sees in the Communications panel on the TruVizion Modem Diagnostics screen. TruVizion’s November release starts to incorporate WiFi options into the software as many users are increasingly moving to using WiFi at their locations. Read more to find out about additional enhancements that have been added this month.Addition of Wi-Fi TabA new W-Fi tab has been added that will show devices that are connected to an Access Point embedded in your home gateways. Technicians can now see if a customer has a poor WiFi connection, and they will also be able to better troubleshoot “slow” Internet connection complaints. While this will initially only support the Arris MG5225 device, other devices will be added at a later time.
To access the WiFi tab, after querying a customer’s account, click the WiFi tab, and the information for the customer’s account will display.Updated Network Navigator Filter Options.When accessing the Network Navigator in TruVizion, a filter has been added that allows you to display only specific kinds of access technologies. This allows operators that are using TruVizion to monitor several technologies (ADSL, GPON, DOCSIS, etc.) to choose the option for the data that you would like to view.Average Upstream Channel SNR in TechVizionTruVizion’s companion app, TechVizion, will now display average upstream channel SNR information for the channels available on the CMTS. The indicator bars are color-coded and provide thresholds levels as followed: Green – average for modems on that channel are within the threshold; Yellow – warning state; Red – alert state. July’s TruVizion update release has provided enhancements with filters and addressing formats and displays. Additionally, broadband operators using Jinghong D3 CMTSs can benefit from compatibility with the diagnostic software. Read more about the updates below.Modem Filter OptionWhen generating a list of modems in TruVizion, such as from the RF Level panels or Modem Status panels, you will now have the ability to filter the list by modem vendor and model.
The filter will display in the Filters Menu, which can be accessed by clicking the “. In this month’s release, TruVizion users are able to take advantage of performance and security enhancements that have been incorporated into the software. Read more about these updates below.Calix E7 Fiber Diagnostics Performance EnhancementsService providers using TruVizion diagnostics on Calix E7 GPON equipment are able to benefit from improved polling performance with this update.Security EncryptionEnhancements have been made to improve back-end security by adding encryption when communicating with the CMTS.Associated Account Number FieldWhen running the Bandwidth Usage Summary report, the customer’s associated account number field has been added. This month’s TruVizion release provides additions to navigating TruVizion as well as additional reporting features. ZCorum Affiliates using Pre-Equalization Analyzer will also benefit from integration features.
Details of the latest updates are shown below.Node-Based NavigationOperators who have input node information within TruVizion can now use the Network Navigator bar on the left side of the screen to see a list of nodes. Clicking on a node identifier will generate a list of all of the subscribers on that node. As with other generated subscriber lists in TruVizion, you can then click “View Map” to plot those modems on a map.Upstream/Downstream Interface ReportsUS/DS Interface summary reports are now available within TruVizion. The reports display the percentage of bandwidth used on each interface, which makes it easier to plan for future node splits and CMTS upgrades. Additionally, the report includes Average SNR, online and offline modem counts, ranging modems, as well as correctable and uncorrectable codeword errors. The report can be downloaded by clicking on the Report tab, selecting the US Interface or DS Interface option, and providing your date range selection. It is delivered as a CSV file and can be opened using a spreadsheet application program such as Excel.Customer Data Push IntegratedFor operators using Pre-Equalization Analyzer, TruVizion now has the initial integration to push customer data into PEA.
With this release, broadband operators are able to benefit from additional Calix platform integration with diagnostic features for their GPON Fiber-to-the-Home (FTTH) customers. To read about this and other enhancements that were completed, details can be found below.Diagnostics Screen for GPON FTTH CustomersFor broadband operators with GPON FTTH customers on a Calix E7 platform, a diagnostics screen has been made available, through a separately licensed module, within TruVizion. The diagnostic screen displays current status, as well as alarms and performance metrics, including voice and videoEnhanced Search FeatureThe search function within TruVizion has been slightly modified so that ONT (Optical Network Terminal) devices are able to be queried. Quick search and advance search options are available within TruVizion.DSL Threshold AdjustmentsDSL operators have been provided with an added benefit of having thresholds adjusted to better reflect readings that can indicate there is a problem on the network. This feature is particularly useful in diagnosing problematic issues.
December’s TruVizion updates include features for customers using the application in both cable and DSL networks. Cable operators can now see historical charts for codeword errors by modem while DSL operators using Calix C7 and B6 DSLAMs can now see data from the DSLAM in a new diagnostics screen. Read more about these updates below.DSLAM Diagnostics ScreenFor DSL network operators with Calix C7 and Calix B6 DSLAMs, TruVizion now has a basic DSLAM Diagnostics Screen that displays the Out-of-Range Downstream and Upstream levels and also a status panel that displays counts/percentages of offline versus online modems. To view the DSLAM screen, access the network navigator in TruVizion by clicking the vertical bar on the left side of the screen to open the navigator, which will then expand to allow you to select the location.
Click “DSL” under the selected location to view.Additionally, from the DSLAM screen you can click on one of the rows to see a report of subscribers that make up the summary data. Clicking on a subscriber in that report will redirect you to the Modem Diagnostics screen. In the report you can also click the “View Map” link to plot on the map only those subscribers that appear on the report.Codeword Errors Historical ChartsZCorum Affiliates using TruVizion diagnostics for their cable networks can now view historical charts for both upstream and downstream correctable and uncorrectable codeword errors. These charts are available in the drill-in on the Communications Panel of the Modem Diagnostics screen. Simply click the drill-in icon in the top right of that panel for the charts to display. October’s release has TruVizion users being able to take further advantage of the Post Installation report that has become particularly helpful in new modem installations since its inception. Also, users of ZCorum’s Bandwidth Commander usage management software have several perks that they are able to benefit from including setting monthly bandwidth quotas and email notifications.
The full list of updates for October are shown below.Post Install Report – Cable ModemContinuing with further enhancements to the Post-Installation Report, the cable modem report will be able to display data for either one CMTS or for all CMTSs. The report is available by clicking on the Report tab within TruVizion and then selecting the Post-Install Cable Modem option.
Select the date ranges and the data will display. September’s release provided additional enhancements in the form of reporting and optimization features for map modules and network protocol identifiers. The updates are shown below.Bandwidth Summary ReportOn the Report tab, the Bandwidth Summary Report is available. You now have the option to view both the total upstream and total downstream data transferred by each modem during the selected period as opposed to the data transfer record for each day during the selected period as available in the Upstream and Downstream Bandwidth reports.
When running this report, after making the date selection, the report can be downloaded into a CSV format using a spreadsheet application such as Excel.Map Module OptimizationFor DSL operators using TruVizion, the map module for DSL modems has now been optimized for better performance.Network Navigator Protocol IdentifierProtocol identifiers are now available in the Network Navigator section of TruVizion in preparation for handling the multi-protocol nature of broadband equipment used going forward. For example, if you click on a CMTS, DSLAM, or OLT, you will now see a protocol selection such as DOCSIS, DSL, GPON, or EPON, which you would select to view the diagnostics screen for that equipment.We are looking into automatically expanding concentrators that only have a single access type for convenience. This month’s release continued with additional reporting features to add to the enhancements provided from TruVizion’s varied reporting features. Geocoding accuracy and Calix E7 integration features were also implemented.RF Statistics ReportWhen clicking on the Report tab in TruVizion, a new RF Statistics report has been made available that will provide the minimum, maximum, and average RF values for all modems on the specified CMTS. You will have the option to select the date range for the data that will be displayed as well as download the report as a CSV file that can be opened using a spreadsheet application program such as Excel.Geocoding AccuracyBecause being able to quickly identify a customer’s location is essential when using the mapping features contained in TruVizion, an update to the geocoding functionality has been implemented. The updates improve the number of automatically geocoded addresses as well as the geocoding accuracy.Calix E7 Platform Integration FeaturesDSL providers using TruVizion will now be able to take advantage of integration features that provide GPON performance monitoring.
July’s release provided updates for both the TruVizion and TechVizion applications. Reporting features have been modified to include the Modem Summary report. Additionally, geocoding has been integrated into TechVizion as an extension of last month’s update that provided this feature in TruVizion. Read more on all of the updates that were completed below.Modem Summary ReportWhen clicking on the Report tab in TruVizion, you will now have access to a Modem Summary Report.
The report will provide information on the modem or device’s MAC address, manufacturer and firmware version, as well as the customer’s information. You may download the report as a CSV file that can be opened using a spreadsheet application program such as Excel.Incognito BCC Provisioning IntegrationFor broadband provider’s that are using Incognito’s BCC provisioning (version 6.x), initial integration has been completed within TruVizion that allows the modem’s speed and number of CPE provisioned to be displayed on the modem screen and in related bandwidth reporting. To enable this feature, additional setup functions may be required within BCC to turn on this ability. Please contact your ZCorum Business Account Manager if you’re making use of BCC and need to schedule time to discuss this option with Engineering.Panel Display ErrorsAn error preventing the Average Upstream SNR panel on the CMTS screen from displaying during the initial screen draw has been corrected.TechVizion Geocoding FeaturesLast month, we updated TruVizion so that you can add a modem’s location to the map if the customer’s address is not geocoded, or modify the location if the address is geocoded incorrectly.
Calix C7 Installation Manual
We have now added the same capability within TechVizion, our mobile app. When you open the map for a customer in TechVizion, you will now see a location icon in the upper-left portion of the screen. If you tap that icon, the app will display a prompt asking you if you want to update the location for that customer with your current location. View a short 2 min video of this feature!Non-Geocoded Location Map AdditionsFor customers’ data that is available in TruVizion but whose locations have not been successfully geocoded, a new feature allows you to add their locations to a map. You will be able to complete this by drilling into the Map panel and clicking the Add button in the upper-left corner. After clicking Add, your cursor will then resemble an orange “flag” icon, and you can select the desired location on the map.
Click Done and TruVizion will store the geocode, and all GIS-related functions for that customer will be enabled.Geocode Location UpdatesWhen viewing a customer’s location that has been geocoded on the map, but the location is incorrect, TruVizion will allow you to update the location. To update the location, you will need to drill in on the Map panel and click the Update button. Your cursor will resemble an orange “flag” icon, and you can select the correct location on the map.
Click Done and TruVizion will store the new location for the customer, and all GIS-related functions for the customer will be enabled.Time Stamps for Modem-Level StatisticsThroughout TruVizion, when viewing modem-level statistics, a time stamp will now display providing the time when data is/was collected. With updates ranging from both correctable and uncorrectable codeword errors displays to API enhancements, May’s release has brought on several updates that both cable and DSL broadband providers can take advantage of when monitoring and troubleshooting their networks. Updates completed are shown below.Correctable Codeword Errors DisplayOn the CMTS screen in TruVizion, both uncorrectable AND correctable codeword errors can now be displayed. With this month’s release, enhancements were provided to reporting features along with the implementation of the Post-Installation Log for individual modems. Details of the enhancements are shown below.Codeword Errors ReportWhen accessing your CMTS information in TruVizion, you can now drill in on the Codeword Errors panel to view a report of individual modems that are generating correctable and uncorrectable codeword errors.
Just click on one of the available bars in the panel, and the list of modems for that port will display. Further clicking on any of the line items allows you to view the Modem Diagnostic screen for a subscriber.
You may download the report as a CSV file that can be opened using a spreadsheet application program. Such as Excel.Date Range SelectionVarious reports are available within TruVizion, and now, you can select a starting and ending range of dates for all reports that you wish to complete.Post-Installation LogThe Post-Installation log is now available for an individual subscriber modem when viewing the Modem Diagnostic screen. The data contained in this log is also available when completing a Post-Installation Report. On the Data tab, click the Log option and select “Post Install Log.” An informational screen will display with the data for that modem. March’s release added new reports and additional options to assist with bandwidth management and mapping functions for subscriber modems. Details of the new enhancements are show below.Post-Installation ReportThe Post-Installation report allows you to see newly installed modems for a specific date that were also in an alert condition at the end of that day (12:00am local time). Running this report allows you to view the modems that were experiencing issues after installation, and in most cases, allows you to monitor of the installs.
The installation snapshot data is captured at 12:00am local time to take into account any modifications that an installer or field technician may have completed to improve the modem’s condition after the modem initially came online. You can access the Post-Installation report by clicking on the Report tab and selecting this report type. The report can also be downloaded into a CSV file to be opened in a spreadsheet application such as Excel.Upstream & Downstream Bandwidth GraphOn the Modem Diagnostics screen, clicking the drill-in button in upper right of the Communications panel allows you to view a historical graph of a subscriber’s upstream and downstream data transfer over the last 24 hours.
This graph can be useful in case of trying to determine high or excessive bandwidth usage.Map Selection ButtonWhen accessing all maps, a map selection “Switch” button has been added that allows you to switch between the standard OpenStreet Map display and a MapQuest display. This button is found in the upper right corner of the Map panel as well as in the same area on full-size maps. You may need to mouse-over the map for the button to appear. The underlying map data is the same, but you can choose between the two different displays. You may also select the default view of your map by accessing the Admin tab at the top of page and clicking Update option to select your preferred view. In this release, Voice over IP (VoIP) troubleshooting enhancements were provided to include an EMTA diagnostic report for VoIP subscribers as well as the addition of a loop diagnostic tool available within the TechVizion mobile application.
TruVizion for DSL diagnostics also debuted to assist DSL providers in managing their broadband networks.EMTA ReportFor digital voice subscribers that are experiencing voice quality issues, the EMTA report provides data for subscriber devices that had faults rising to an alert condition. This report can be used to proactively identify calls with low MOS scores relating to quality, bandwidth-related issues, and even provide alerts for devices that need to have batteries serviced or replaced. On the Report tab, select the EMTA report for the type of report and choose your CMTS location to view the devices. You can also download this report into a CSV file using a spreadsheet application such as Excel.TechVizion Loop Diagnostics TestField technicians can now take the benefit of the loop diagnostics test within TruVizion to the mobile TechVizion application. Running the loop diagnostics test allows you check the inside wiring for a subscriber to find errors or faults within the communication lines.
The test can be run from the Voice tab of a subscriber’s Modem Diagnostic screen by clicking the Loop Diagnostics button.TruVizion DSL DiagnosticsBecause DSL providers require the tools necessary to effectively manage their broadband networks, TruVizion is being made available for DSL providers. Broadband Forum’s TR-069 standard has been incorporated into TruVizion, and DSL providers will be able to take advantage of similar features provided to cable operators such as efficient network management, mapping tools, and real-time and historical modem stats. TruVizion’s mobile application, TechVizion, was able to benefit from enhancements including the addition of a CMTS diagnostic tab as well as a view of the modem screen on tablets similar to what is available in the TruVizion desktop software.CMTS Diagnostic TabBeing able to view the CMTS diagnostic tab can provide information on the status of all cable modems within the cable plant and allow you to quickly isolate problems. You can determine variables such as online and offline modems in addition to modem statistics such as RF levels and communication errors. The CMTS information can be access by clicking the CMTS diagnostic tab within TechVizion upon initial log in.Modem Screen View Optimized for TabletsFor mobile tablet users, a better format for viewing the modem diagnostic screen has been provided so that viewing TechVizion on a tablet is more optimized.
The view provides an enhanced format in a landscape orientation that allows the mobile application to display similarly as it does in the desktop version.
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